What data is collected
Registration details, identity verification documents, device and browser data, transaction history, and gameplay activity. This policy tells you exactly what 37jili holds and why each category is needed.
Last reviewed: 2025
37jili Privacy Policy – How We Handle Your Personal Data
This Privacy Policy explains what personal information 37jili collects from Philippine players, how that information is used, who it may be shared with, how it is protected, and what rights you have over your own data. Reading it before you register is strongly recommended.
What the 37jili Privacy Policy covers
Six areas where this policy directly affects your experience as a Philippine player on the 37jili platform.
How your data is used
Running your account, processing PHP deposits and withdrawals, verifying identity, preventing fraud, complying with legal obligations, and improving the platform. Every use has a stated purpose.
Who data is shared with
Payment processors like GCash and Maya, identity verification services, legal and regulatory authorities, and technology infrastructure providers. 37jili does not sell personal data to advertisers.
How data is protected
Encryption in transit and at rest, access controls limiting who within 37jili can view personal data, regular security reviews, and incident response procedures covering all Philippine player accounts.
How long data is kept
Account data is retained for the duration of your active account and for the legally required period after closure. Retention periods vary by data type and are driven by Philippine regulatory and financial record-keeping obligations.
Your rights as a player
You can request access to, correction of, or deletion of your personal data. You can withdraw consent and raise objections. The process for exercising each right at 37jili is set out clearly in this policy.
The 37jili Privacy Policy applies to all Philippine player accounts, wherever in the country they are registered.
Privacy at 37jili starts with a straightforward principle
37jili collects personal data from Philippine players because running a licensed online gaming platform requires it — not because there is commercial value in selling your information to third parties. That distinction matters, and it shapes every decision in this policy.
When you register at 37jili, you provide details like your name, date of birth, and contact information. When you deposit using GCash or Maya, transaction data is processed. When you play, game activity is recorded against your account. All of this is necessary for the platform to function properly, for your identity to be verified, for your withdrawals to be processed, and for 37jili to meet its obligations under applicable Philippine regulations.
What does not happen at 37jili: your personal data is not sold to marketing companies, advertising networks, or data brokers. Your gameplay patterns are not shared with third parties for profiling purposes unrelated to your account. Sensitive personal information like your ID documents is used only for KYC verification and retained only for as long as required.
This policy is written to be readable — not to bury important details in legal language that takes a law degree to interpret. If something here is unclear, contact the 37jili support team at support@37jili.best before proceeding.
1. Who We Are
37jili is an online gaming platform operating at https://37jili.best, serving Philippine players with a range of games including JILI Slots, Tongits, Bingo, volleyball betting, and esports betting, together with a VIP loyalty programme and promotional offers.
For the purposes of this Privacy Policy, 37jili is the data controller responsible for personal data collected from Philippine players through the platform. This means 37jili determines how and why your personal information is collected and processed.
This Privacy Policy applies to all personal data collected through the 37jili website, account registration process, KYC verification, payment transactions, gameplay activity, and any communications between you and 37jili support. It forms part of the broader agreement between 37jili and its players, alongside the Terms and Conditions.
Data controller contact: For all data-related queries including access requests, correction requests, and deletion requests, contact 37jili at support@37jili.best. Include "Privacy Request" in your subject line for faster routing.
2. Personal Data We Collect
37jili collects personal data through several channels: what you provide directly during registration and verification, what is generated by your use of the platform, and what is received from third-party service providers involved in payment processing or identity verification.
| Category | Examples | How collected |
|---|---|---|
| Identity data | Full name, date of birth, nationality | Registration form, KYC documents |
| Contact data | Email address, mobile number, residential address | Registration form, account updates |
| Identity documents | Philippine government-issued ID, proof of address | KYC verification process |
| Financial data | Payment method type, transaction amounts in PHP, withdrawal history | Cashier / payment processing |
| Account activity | Login history, game sessions, bet records, bonus claims | Platform activity tracking |
| Device and technical data | IP address, device type, browser, operating system | Automatic collection on access |
| Communications data | Support chat logs, email correspondence | Customer support interactions |
Data you do not need to provide
37jili does not require sensitive personal data beyond what is needed for identity verification — for example, biometric data is not collected. You are not asked to provide data about your religious beliefs, political opinions, or health status as part of your 37jili account.
Accuracy is your responsibility: You are required to provide accurate personal information during registration. Providing false details is a breach of the 37jili Terms and Conditions and may result in account closure. If your details change — particularly your contact number or address — update them through account settings promptly.
37jili VIP accounts and bonus transactions are covered by the same data protection principles as standard accounts.
3. How 37jili Uses Your Personal Data
Every use of your personal data at 37jili has a specific purpose. The table below sets out the primary processing activities and the reason for each.
| Purpose | Data used |
|---|---|
| Account creation and management | Identity data, contact data |
| Identity verification (KYC) | Identity data, identity documents |
| Processing PHP deposits and withdrawals | Financial data, identity data |
| Fraud prevention and anti-money laundering | Financial data, device data, account activity |
| Delivering promotions and VIP programme benefits | Account activity, contact data |
| Customer support | Communications data, account data |
| Regulatory compliance and legal obligations | All relevant categories |
| Platform security and technical operations | Device data, account activity |
| Responsible gaming monitoring | Account activity, financial data |
Marketing communications
37jili may send promotional notifications about active offers, new game launches, or VIP Club updates to the contact details on your account. You can opt out of marketing communications at any time through your account notification settings or by contacting support. Opting out of marketing does not affect transactional communications related to your account, such as withdrawal confirmations or security alerts.
No profiling for sale: 37jili does not use your personal data to build a profile that is sold to third parties. Account activity data is used internally to improve platform features and detect unusual patterns — not to generate advertising audiences for sale.
4. Legal Basis for Processing
37jili processes your personal data on the following legal grounds, depending on the activity:
- Contractual necessity: Processing required to fulfil your account agreement — including account creation, KYC verification, deposits, game access, and withdrawals — is necessary for the contract between you and 37jili to operate.
- Legal obligation: 37jili is required to process certain data to comply with applicable regulations, including anti-money laundering requirements, age verification obligations, and record-keeping requirements.
- Legitimate interests: 37jili processes some data — such as device and IP data for security monitoring — based on legitimate business interests in fraud prevention and platform security, provided these interests do not override your fundamental rights.
- Consent: Where processing is based on consent — such as receiving marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of earlier processing.
5. Who 37jili Shares Your Data With
37jili does not sell personal data. We share data only with the following categories of third parties, and only where necessary for the stated purpose:
Payment service providers
To process PHP deposits and withdrawals through GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa, Mastercard, and other supported methods, 37jili shares relevant transaction and identity data with the applicable payment processor. Each payment provider operates under its own privacy policy and data protection obligations.
Identity verification providers
For KYC verification, 37jili may use third-party identity verification services. These providers process your ID documents and personal information solely for the purpose of verifying your identity against the details you provided at registration.
Technology and infrastructure providers
Cloud hosting, database services, and platform infrastructure providers may process personal data as part of operating the 37jili platform. These providers are engaged under data processing agreements that restrict their use of personal data to the stated infrastructure purposes.
Legal and regulatory authorities
37jili may be required to disclose personal data to Philippine law enforcement agencies, regulatory bodies, or courts in response to a lawful request. Where possible and legally permitted, 37jili will notify affected players of such disclosures.
Game content providers
Where third-party game providers — including JILI — power games available on the 37jili platform, limited technical data may be shared to facilitate game sessions. Personally identifiable information is not shared with game providers beyond what is technically necessary to deliver the game service.
No advertising data sales: 37jili does not share your personal data with advertising networks, data brokers, or marketing platforms. All third-party sharing is limited to the operational categories listed above.
6. Cookies and Tracking Technologies
37jili uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect technical data about how the platform is used. Below are the main categories of cookies in use.
| Cookie type | Purpose | Can be disabled? |
|---|---|---|
| Essential / session | Keeps you logged in, maintains account session state | No – required to use the platform |
| Security | Detects suspicious login patterns and fraud signals | No – required for account security |
| Functional | Remembers preferences such as language and display settings | Yes – via browser settings |
| Analytics | Collects aggregated usage data to improve platform performance | Yes – via cookie preference settings |
You can manage cookie preferences through your browser settings. Disabling non-essential cookies does not affect your ability to use the core 37jili platform, but some preference features may not function as expected. Note that disabling essential or security cookies will prevent the platform from operating correctly.
Third-party tracking: 37jili does not embed third-party advertising trackers. Analytics cookies, where used, collect aggregated and anonymised data rather than individual player profiles shared with external parties.
Your data rights at 37jili apply regardless of which game section or feature you are using.
7. Data Retention
37jili retains personal data for as long as necessary to fulfil the purposes described in this policy, or for as long as required by applicable Philippine law and regulatory obligations.
Active accounts
While your 37jili account is active, all account data — registration details, transaction history, KYC documents, and game activity — is retained and accessible for account management, dispute resolution, and regulatory purposes.
After account closure
Following account closure — whether voluntary or initiated by 37jili — personal data is retained for the minimum period required by applicable financial record-keeping and anti-money laundering regulations. This is typically a period of several years from the date of the last transaction or account activity, in line with Philippine regulatory requirements.
Data deletion requests
You may request deletion of your personal data by contacting 37jili support. Deletion requests will be assessed against retention obligations — data that must be kept for legal or regulatory reasons cannot be deleted until the mandatory retention period has passed. Data that is not subject to retention obligations will be deleted within a reasonable period following a confirmed request.
Anonymisation: Where full deletion is not immediately possible, 37jili may anonymise personal data so that it can no longer be linked to a specific individual. Anonymised data is not considered personal data and is not subject to the same access and deletion rights.
8. Data Security
37jili implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures are reviewed and updated on a regular basis.
Technical measures
- Encryption of data in transit using TLS (Transport Layer Security) for all platform communications.
- Encryption of sensitive data at rest, including KYC documents and payment details.
- Access controls ensuring that personal data is accessible only to 37jili staff and systems with a legitimate operational need.
- Regular security assessments and monitoring of the platform infrastructure.
- Two-factor authentication options for player accounts to reduce unauthorised access risk.
Organisational measures
- Staff training on data protection responsibilities and handling of personal information.
- Data processing agreements with all third-party providers who handle 37jili player data.
- An incident response process for identifying and responding to any data security events.
Your responsibility: No security system is completely impenetrable. You play an important role in securing your 37jili account by using a strong unique password, not sharing your login credentials, and logging out on shared devices. Contact support@37jili.best immediately if you suspect unauthorised access to your account.
9. Your Data Rights
As a Philippine player with a 37jili account, you have the following rights in relation to your personal data. These rights may be subject to limitations under applicable law, but 37jili will respond to all requests and explain any limitations that apply.
Right of access
Request a copy of the personal data 37jili holds about you. 37jili will provide a summary of what is held and the purposes for which it is used.
Right of rectification
Request correction of inaccurate personal data. Where data is found to be incorrect, 37jili will update it within a reasonable period and notify affected systems.
Right of erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements described in Section 7.
Right to restrict processing
Request that 37jili restricts the use of your data in certain circumstances — for example while the accuracy of data is being contested.
Right to object
Object to processing based on legitimate interests. 37jili will assess and respond to objections, applying restrictions where the objection is valid under applicable law.
Right to data portability
Request a structured, machine-readable copy of personal data you have provided to 37jili, where technically feasible and legally applicable.
To exercise any of the above rights, contact 37jili support at support@37jili.best with the subject line "Data Rights Request." Include your registered name and account details. 37jili will respond within a reasonable period as required by applicable law.
10. Minors and Age Restriction
37jili is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under this age. If 37jili becomes aware that personal data has been collected from a person who does not meet the minimum age requirement, that account will be closed and the associated data will be deleted or anonymised as promptly as possible.
Age verification is conducted as part of the KYC process. If you are a parent or guardian and believe that a minor has registered at 37jili, contact support@37jili.best immediately with the account details so that the matter can be investigated and resolved.
11. Updates to This Privacy Policy
37jili may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data processing practices. The date of the most recent review is displayed at the top of this page.
When material changes are made to this policy, 37jili will notify players through a notice on the platform, an email to the address on your account, or a prominent notification displayed at login. Continued use of the 37jili platform after notification of a policy change constitutes acceptance of the updated Privacy Policy.
If you do not accept the updated policy, you should discontinue use of the platform and contact support to close your account and process any verified PHP balance.
Check periodically: It is good practice to review this page occasionally, particularly before making significant transactions or claiming new promotions at 37jili. The "Last reviewed" date at the top of the page tells you when it was last updated.
12. Contact and Privacy Queries
For any questions about this Privacy Policy, how your data is used at 37jili, or to exercise any of the data rights described in Section 9, contact the 37jili team through the following channel:
- Email: support@37jili.best (use subject line "Privacy Request" for data-related queries)
- Live chat: Available through the 37jili platform when logged in to your account
37jili will acknowledge privacy-related queries and provide a substantive response within a reasonable period. For access, correction, or deletion requests, please include your full registered name and account identifier to allow efficient processing.
If you are not satisfied with 37jili's response to a privacy query, you may escalate the matter to the relevant Philippine data protection authority. 37jili co-operates fully with regulatory investigations and will provide requested information within the timeframes required by applicable law.
Your data is protected at 37jili
Ready to create your 37jili account with confidence?
You now know exactly how 37jili handles your personal data — what is collected, why, who it is shared with, and how to exercise your rights. Register your verified account and experience the games and promotions built for Filipino players. Tara na, Kabayan.
Privacy reminder for 37jili players
This Privacy Policy forms part of your agreement with 37jili alongside the Terms and Conditions. By registering or continuing to use the platform, you confirm that you have read and understood how your personal data is collected, used, and protected.
Your data rights under applicable Philippine privacy law remain available to you at all times throughout your use of 37jili. To exercise any right described in Section 9, or to raise a concern about how your data has been handled, contact support@37jili.best at any time.
37jili is committed to data protection and will address all privacy-related queries in good faith. For responsible gaming tools and guidance, visit the Responsible Gaming section.